What Happens If I Have to Make a Last Minute Cancellation?

Swimming lessons are a highly-demanded service and, to a swim school, the availability of a lane is a very valuable and limited resource.  If you provide us with 24-hours notice, we'll cancel or reschedule your appointment free-of-charge, as that will give us enough time to accommodate someone else in your lane.

An appointment that is cancelled on the day-of or with less than 24-hours notice is considered a late-cancellation. As this makes it tough (but not impossible) for our office staff to fill your spot, a cancellation fee equal to half the value of your appointment will be processed.

If you are booked for an appointment and do not show up for it, this makes it impossible for us to fill your spot and therefore, a cancellation fee equal to the full value of your appointment will be processed.